Thank you for choosing to shop with us! To ensure you have a pleasant shopping experience, we have established the following return policy:

Return Conditions

  • 30-Day Return Guarantee: Items can be returned within 30 days of purchase.
  • Product Condition: Returned items must be in unused condition and in their original packaging.
  • Complete Accessories: All original tags and accessories must be included with the returned items.
  • Special Items: Please note that sale items, intimate wear, and custom items are non-returnable unless there is a quality issue.

Return Process

  1. Contact Support Team: Before returning an item, please contact our customer service team and provide your order number and reason for return.
  2. Receive Return Instructions: We will provide you with detailed return instructions and the return address.
  3. Shipping Costs: The cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping service to ensure safe delivery.

Refund Method

  • Refund Processing Time: Once we receive and inspect the returned items, we will process your refund within 5 business days.
  • Refund Method: Refunds will be issued via the original payment method. Please note that shipping fees and any additional charges are non-refundable.
  • Refund Confirmation: Once your refund has been processed, you will receive a confirmation email. Please check your inbox.

Special Cases

  • Quality Issues: If the return is due to a quality issue or a shipping error, we will cover the cost of return shipping and the cost of shipping the replacement item.
  • Sizing Issues: If the return is due to a personal reason such as sizing issues, the return shipping cost is the responsibility of the customer.
  • Damaged Items: If you receive a damaged item, please take a photo immediately and contact customer service. We will resolve the issue as quickly as possible.

Our customer service team is available Monday through Friday, from 9 AM to 6 PM. We are committed to providing you with the best service possible to ensure your shopping experience is pleasant and worry-free.

We hope you are satisfied with our products and services. Thank you for your support and trust!